Acquisition
How users discover and arrive at your product. Channels, organic vs. paid split, CAC by channel, and conversion rate from first touch to account creation. Write the current numbers — not goals, not estimates. Where are users actually coming from today?
Activation
The moment a new user experiences the core value for the first time. Define your activation event explicitly — for BoardSnap, it might be 'first board snapped and summary received.' Write the current activation rate, time to activation, and top drop-off points in the onboarding flow.
Retention
How many users come back, and how often. Write D1, D7, and D30 retention rates. Identify the behaviors that correlate with long-term retention — these are your retention drivers. If you don't know what drives retention, that gap belongs on the board as an action item.
Referral
How users bring other users in. Write viral coefficient, NPS, and active referral program results if any. Identify the moments in your product when users are most likely to refer — 'right after first value delivery' is usually the answer. Write the referral rate and the referral mechanic.
Revenue
How usage converts to money. Write conversion rate (free to paid), ARPU, LTV, LTV:CAC ratio, and churn rate. Identify the moments in the user journey that drive upgrade decisions. These are the levers for revenue growth.